Legal notice and General Conditions

Holder of the website Location Voiture Réunion


legal information
SARL with the capital of 250 000 € - Registered under the number 331 193 748 RCS of Saint-Denis Reunion
Registered Address
27, Bourbon avenue 97434 Saint-Gilles-les-Bains Reunion Island
+ 262 (0)262 24 01 01
Email address
Director of Publication
Mr. Xavier Testard



27, Bourbon avenue 97434 Saint-Gilles-les-Bains Reunion Island
+ 262 (0)262 33 11 11
Email address


First of all our General Conditions of car rental Reunion apply to you, namely the person named in the Rental Agreement. In short, the person who pays the said Contract and / or is designated as the main driver. They also apply to any (other) driver expressly named in the Rental Agreement and therefore authorized to drive the Vehicle. However, all the persons designated in the Rental Agreement are bound by the payment of the sums due in execution of this contract.


First the renter is responsible and in custody of the vehicle from delivery. Secondly he is committed to taking care of the rental car and to use it normally and cautiously. The rental is not transferable. He undertakes to use it only for the purposes intended by the manufacturer. He is prohibited from participating in matches, races, competitions, rallies or other competitions of any nature whatsoever, as well as tests or preparations. He undertakes not to use it for illicit purposes or to learn to drive.
Therefore the renter agrees to return the vehicle in the same initial state of departure.


The tenant agrees to respect the conditions of road safety and those set by the regulations. In particular the maximum capacity specific to the rented vehicle concerning the number of occupants and / or the weight of the luggage or goods transported. The renter must not modify the vehicle. He undertakes not to use it as a trailer tractor, overloaded or otherwise. He must also use at each stop the closing and protection systems. Upon delivery of the vehicle to himself or his agent, the tenant becomes fully responsible in the terms of Article 1384 of the Civil Code.

Additional costs

If the tenant wishes that the restitution is made without his presence, he will nevertheless be responsible for any damage that will remain entirely in his charge. Except what has perished or been degraded by obsolescence or force majeure. The tenant accepts from now on the findings thus realized and the invoicing of the corresponding damages. If necessary in the event that he refuses to sign the return description of the vehicle. The lessee agrees that the lessor has recourse to an automobile expert independent of the lessor to establish the descriptive return. He will also have to accept the cost of this speaker.


The following uses of the rental vehicle are considered to be abnormal:

  • driving under the influence of alcohol or drugs;
  • -the subletting of the vehicle;
  • -circulation on non-passable and / or unauthorized roads;
  • -the use of the vehicle for motor sport events or competitions, or for their preparation;
  • -the transport of dangerous, prohibited, flammable, explosive or corrosive materials;
  • -the voluntary degradation of the vehicle; the improper use of the vehicle and in particular the error in the chosen fuel;
  • -the wrong assessment of the vehicle's gauge;
  • damage to the clutch and / or the gearbox due to improper use;
  • - continued driving despite a red warning light appearing on the dashboard;
  • -the continuation of driving despite a flat tire;

    The rental vehicle is always delivered clean to the tenant except case really exceptional. If there is an agreement between the renter and the renter from the start to take it in the state. This is therefore the subject of a note under observation on the contract. The cleaning of a rented vehicle returned unusually dirty will be charged 50 euros. Seat seating tasks are also invoiced at 60 euros per seat. The five tires are initially in good condition. In case of deterioration of one of them, the tenant agrees to replace immediately at his expense the two tires. Whether front or rear, depending on the position of the damaged tire. It will have to replace tires with the same characteristics (marks) as the damaged one.


    The punctures are the responsibility of the tenant. The deterioration of a rim (in particular by deformation or crack) is invoiced at the price of the corresponding new rim after verification of the front axle. In the event of loss of the keys, the amount of the replacement invoice as well as the expenses of displacement necessary for their repairing will be totally at the expense of the tenant. Repairs resulting from abnormal wear, negligence due to accidental or indeterminate reasons remain the responsibility of the tenant. Except in the case where the latter does not prove that he has committed a fault.


    The vehicle must be returned with its keys and documents to ITC TROPICAR personnel at the dates, times and places agreed in the rental agreement. In any case during the hours of operation of the car rental agency ITC TROPICAR.
    If you return the vehicle outside the opening hours of the agency and / or drop the keys of the vehicle in the mailbox of the agency, you retain full responsibility for the vehicle. You are liable for the amount of the rental and any damages incurred by the vehicle until the reopening of the agency.

    Forgotten property

    ITC TROPICAR can not in any case be responsible for the goods that you forget in the vehicle. In the event of a claim on the ITC TROPICAR vehicle is then authorized to involve a bailiff and / or an automobile expert. The intervention will be at the expense of the tenant, in order to establish damages. In all cases of damage caused to the vehicle, ITC TROPICAR will charge a fixed compensation of 53 euros for the cost of the administrative treatment incurred by the lessor.

    Additional billing

    If the vehicle has not been returned and / or deposited within the agency of taking possession of the vehicle, park change fee will be charged at the flat rate of 25 euros. And that according to the agency chosen by the Customer during the return of the vehicle.
    The renter must inform ITC TROPICAR as soon as possible of any event preventing him from returning the vehicle at the agreed dates, times and places. Otherwise, it is a misappropriation of vehicle liable to prosecution and judicial sanctions.


    Normal mechanical wear is the responsibility of the lessor. In case of fault of the tenant or in case of negligence of the tenant, the repair work remains the responsibility of the tenant. In its entirety within the limit of the amount of the deductible. They will be executed by the renter. Repairs will be increased by towing charges when required. And a capital allowance is provided by Article 8.


    Oil, water and brake fluid levels are checked before departure. The renter must stop the vehicle, notify the renter if lights are on the dashboard. Otherwise, the corresponding costs will be borne by him. The fuel is the responsibility of the tenant. In no case can a refund be requested. The renter must refuel before returning the vehicle. Or in the case at the same fuel level as that found on delivery. Otherwise, the renter will be charged a fuel upgrade plus a service charge of 40 euros. The renter will be liable for repairs induced by fuel error (eg GO in the tank instead of Lead Free).


    Age: Minimum 23 years except cat.Q Minimum 25 years and minimum cat.QS 30 years. Minimum Possibility 21 years if underwriting Young Driver's Insurance for Cat. A, B and C.
    A valid driving license issued by a member state of the European Economic Area and older than 2 years is required.
    Holders of a driving license issued by a country outside the European Economic Area must present a driving license with photography. It must also be written in French or accompanied by an official translation. The presentation of an international permit must be accompanied by a national permit.


    ITC TROPICAR reserves the right to refuse a document that it deems non-compliant. The tenant certifies on the honor of the validity of his driving license and declares not to be the object of any measure of suspension, restriction or cancellation of his license and also not to be subject to any prescription of any kind, including medical, restricting its conduct.


    Rental prices are determined by the rates in effect and payable in advance. Deposit paid for a firm and irrevocable reservation. In case of cancellations or subsequent changes on your part or no arrival to our company (no-show), the amount paid may not give rise to any refund. The deposit will be considered a lump sum cancellation. The rental day means 24 consecutive hours of use and any day started is due in full unless specific written agreements. The return of the vehicle must be done during business hours. Otherwise it will be up to the tenant to attend the reception the next day at the opening. In default, the damages noted remain at his expense.

    Abandonment of the vehicle

    The tenant is formally forbidden to abandon the vehicle without having obtained the written agreement of the renter. In default and in case of impossibility, the vehicle will be repatriated at the expense of the tenant by the care of the lessor. The remaining rental due until the return of the vehicle. At the end of the lease, the payment of the balance due by the tenant must be done under 48 hours. Otherwise he will have to pay the renter, in addition to the repeatable costs and interest on arrears, an allowance fixed at a flat rate of one day rental of the vehicle rented by the Customer. This will be in addition to the amounts remaining due as a penalty clause (Article 1229 of the Civil Code).

    Return of the vehicle

    If the renter decides for any reason to return the vehicle before the scheduled date, he can not demand the refund of the difference. It will obtain a non-registered credit valid for one year (recalculated according to the actual number of rental days at the rate of the corresponding rate band). The renter already agrees that the lessor may withdraw the sums due for the additional charges on his bank account by means of the bank pre-authorization (VAD) or cash the check, made or remitted as security deposit at the signing of the contract.
    It is specified that in the case of rental exceeding 7 days, the deposit is subject to a pre-authorization CB when renting. No samples are taken subject to the perfect execution of our general rental conditions.


    The Franchises / Insurance Franchise Reduction Chart, allows the tenant to pay only a reduced deductible in the event of an accident (Manager or not). The management fees will be invoiced 53 euros unpaid to the tenant. Management of a reminder file will be charged 53 euros to the tenant. The possible costs of parking are the responsibility of the tenant. The deposit can not be used in any case to an extension of rental. It is used in case of degradation, loss or theft of equipment (Wipers, keys, car radio, antenna, cigarette lighter, wheel, rim, hubcaps, mirrors, muffler, rear shelf, floor mats, trunk mat ...). In order to avoid any disputes and if the tenant would like to keep the vehicle for a time longer than that indicated on the rental contract, he must, after obtaining the agreement of the renter, send the amount of the additional period before the expiry of the current lease, under penalty of being liable to prosecution.

    For all rentals no deposit check is accepted, the deposit is only by CB or by cash.


    Subject to the fulfillment of these obligations arising from this agreement, the lessee is guaranteed: a / without limitation against the pecuniary consequences of his civil liability for accidents caused to third parties.

    This guarantee does not include:

    b / against the theft and fire of the vehicle, less the deductible, as provided for in the tariff and excluding clothing and all items carried. The warranty does not apply in case of theft of the vehicle by a tenant's agent or by one of its representatives unless otherwise agreed in writing (Article 1149,1150 and 1152 of the Civil Code). The tenant subrogates ex officio the renter, in his rights, for the exercise of the recourse against the thirds for the material damages.


    The compensation possibly obtained is used first of all for the reimbursement to the lessor of the costs that could have remained at his expense, the balance being paid to the tenant. Expenses and fees incurred for the recovery of this indemnity shall be borne by the lessee and the lessor in proportion to the sums due to them. Excluded from the warranty are broken glass, any accident occurring to objects or goods transported or occasioned by such goods. The above insurances only have effect for the duration of the stipulated rental. If the tenant keeps the vehicle beyond without having regularized his situation under the conditions provided for in article 5, he loses all the guarantees provided for in the contract.

    There is no insurance for:

    • - Any driver driving in a state of intoxication as defined by the Highway Code. Or when the driver has used drugs or narcotics legally prohibited. But also when the driver has absorbed drugs, prescribed or not, the notice states that its use is likely to cause drowsiness.
    • - Damage to the vehicle resulting from burning, internal deterioration, overload, damage to the upper and lower parts of the vehicle and their mechanical consequences.

    Validity of documents

    • - You and / or the driver if you have provided the renter with false information concerning your identity or the validity of your driving license. It will be the same in case of false declarations on the amicable report or the declaration of loss.
    • - If you do not have a valid license for the type of vehicle rented. The tenant agrees to declare to the lessor, under 24 hours and the police or gendarmerie, any accident, theft, fire, even partial or benign. And this under penalty of being excluded from the guarantees of the insurance. This statement must include all the mentions: the circumstances, date, time, place, address of the witnesses as well as the information of the opponents ...). Under no circumstances should he discuss responsibilities, deal with or deal with third parties in any matter relating to the accident.
    • In the event of an accident

      • The tenant agrees to immediately communicate to the renter all parts received following an accident and all useful information. It will be charged a claim handling fee of a lump sum of 53 euros per claim. In case of more serious problem or disagreement, an expertise will be made. The cost of the car expert remains the responsibility of the tenant. Your deposit in this case will be cashed while waiting for us to send you a copy of the expert report and to return the surplus cash. We charge you the damage if they remain in your charge. If the tenant is involved in several claims during its rental period, each claim will result in the application of a deductible.
      • - A claim for which he is responsible without damage to the rented vehicle, damages to the third party are his responsibility.

      In case of return of unpaid check

      The fee will be 15 €. For any responsible accident, with or without identified third party, the franchise will be cashed by the renter. Additional insurance:

      • Ice Breakage and puncture insurance: 5 euros per rental day.
      • Cancellation Insurance (J-24h): 25 euros
      • Young driver's insurance (21 years, minimum 1 driving license): 5 euros per day
      • Franchise Purchase Insurance
      2018 Franchise Price Terms and Conditions

      IMPORTANT NOTE: in the event of a claim that is not refundable, the towing and immobilisation of the vehicle are the responsibility of the lessee.

      In all cases, the insurance does not cover:

      • Internal damage to the vehicle and tires;
      • Objects carried in the vehicle;
      • Degradations on the upper parts of the vehicle relating to a misjudgment of the size of the vehicle;
      • Damage to the lower parts of the vehicle;
      • Loss and theft of equipment: car radio, windshield wiper, antenna, wheels, rearview mirror;
      • The replacement of the keys for loss or theft remains in all cases the responsibility of the customer.

      Partial purchase: expenses of file for claim incurring the responsibility of the driver: 53 € TTC

      In case of theft of the vehicle:

      You must within 24 hours from your knowledge of the flight make a theft declaration to the competent authorities. You must give ITC TROPICAR, within the same period, a copy of the complaint report. The keys and papers of the vehicle must be returned as well. In case of theft of keys and / or papers with the vehicle, it is imperative to report it when filing a complaint so that it is noted on the minutes.
      Otherwise, in the absence of remittance to ITC TROPICAR filing complaint, keys and papers of the vehicle, theft insurance is inapplicable. ITC TROPICAR is then entitled to charge the lessee all damages (including those suffered by vehicle and / or its replacement value). In the event that a flight insurance has been underwritten and or the insurer would deny its guarantee due to fault of the tenant. ITC TROPICAR is then entitled to charge the tenant all damages. In particular those suffered by vehicle and / or its replacement value.


      Regardless of the means of payment used and optional insurance purchased, a deposit equal to the amount of the deductible will be required. This deposit must be made exclusively by credit card to the name and first name of the tenant.


      The renter will give the renter upon the return of the vehicle all the traffic tickets and equipment related to the latter, failing which, a fixed price of:

      • 25 euros will be charged for missing documents
      • 25 euros for a security kit (triangle and vest) missing
      • 30 euros for a missing booster seat
      • 350 euros for a missing GPS
      • 110 euros for a missing child seat


      The immobilisation of the vehicle in case of fault or negligence of the tenant, will give place to the payment by this one of a compensation equal to the price of the hiring. The duration of this indemnity can not exceed thirty days. Subject to the performance by the tenant of all the obligations provided for in this agreement. A minimum of capital costs charged up to one rental day of the category of the vehicle rented on the basis of the general rate.


      The tenant remains solely responsible for fines, tickets, reports that he has committed himself or that are due to his own fact. More generally, the tenant is pecuniarily responsible for the non-respect of the provisions of the Code of the Road. He must pay himself, in time, the fines and / or fines imposed on him during the rental period. ITC TROPICAR is authorized to communicate your details to the administrative or judicial authorities. Administrative costs of fines will be charged to the tenant 35 euros by fine. As a result, he undertakes to reimburse the lessor all the expenses of this nature possibly paid for in his places and places.


      Any dispute between merchant born during the present lease will be the exclusive jurisdiction of the Joint Commercial Court of Saint-Denis (REUNION).


      In accordance with the obligations of the RGPD, the personal data that you communicate to us will be used only in the context of commercial relations. Between you and SAS INTERNATIONAL TRADE COMPANY. The data will not be used for purposes outside the scope of the requested service. Data not used for three years is regularly erased from our databases. This operation is carried out at least once a year, or as explicitly described for the service concerned.
      The user is informed in particular that in accordance with article 32 of the law 78-17 of 6 January 1978 modified, relative to the data processing, the files and the liberties, the information which he communicates through the forms present on the site are necessary to meet his request. These are intended for ITC Tropicar Management. The latter acts as controller for administrative and commercial management of the services used.

      Permission to access

      The user is informed that he has a right of access, interrogation and rectification. This right allows him, if necessary, to rectify, complete, update, lock or erase his personal data. Indeed, if these data are inaccurate, or that they are incomplete, equivocal, out of date or whose collection, use, communication or conservation is forbidden. The user is informed that he has a right of portability allowing him to recover his personal data. The user also has the right to oppose the processing of his data for legitimate reasons. As well as a right of opposition to this data being used for commercial prospecting purposes.